VIRTUAL TOUR PRIVACY POLICY

Last Updated: 16.10.2023

GIRAFFE360 LIMITED, registration number: 11274984, registered office address: 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN, e-mail address: support@giraffe360.com (“we“, “our“, or “us“) is committed to protecting your privacy.

We provide a service to real estate companies (our “Clients“) that allows them, using Giraffe360 camera equipment, to create virtual tours, floorplans and other high-quality photography, and make these available through their websites, apps and social media pages (the “Giraffe360 Service“).

This Privacy Policy sets out how we process data that is associated with you (“personal information“) when you as a visitor enter Giraffe360 Virtual Tour located at https://tour.giraffe360.com/ or https://premium.giraffe360.com/ or other Giraffe360 subdomains (the “Virtual Tour”). 

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details at the top of this Privacy Policy.

• Who is responsible for your personal information?

1. 1. 1. Giraffe360 determines and is responsible for the use of your personal information described in this Privacy Policy, meaning that we will be the controller of your personal information when you access Giraffe360 Virtual Tour.
      2. We may also receive information you provide in the contact form available on our Virtual Tours. We only process this information on the instructions of our Clients meaning that they will be controllers of your personal information in these instances. Please check the relevant policies before you submit any information.

• Personal information we collect about you through Virtual Tours

Giraffe360 as a personal data controller collects only such information that is accessible through the necessary cookies or optional cookies you’ve chosen to accept. 

• What are cookies and how do we use them? 

1. 1. 1. Cookies are small text files sent from a web server to your browser whenever you enter Virtual Tour. Cookies pose no risk to your device and can either be saved or rejected, depending on your browser settings and your choices.
      2. We use two types of cookies, depending on their purpose – necessary cookies and optional cookies. Necessary cookies are required to ensure that our Virtual Tours operate properly and you may receive our service. They are mandatory and for these types of cookies, we are not collecting your consent. For optional cookies such as Preference and Analytical cookies we collect your consent at the pop-up window screen (Cookie Banner) when you first enter our Virtual Tour. 

• What type of cookies do we use, for what purpose and on what legal basis?

1. 1. 1. In our Virtual Tours, we use the following types of cookies: 
         1. Strictly necessary cookies. These are first party cookies which allow us to save your cookie settings. We collect these cookies to comply with a legal obligation imposed on us by data privacy laws. 
         2. Analytical cookies. These are first party cookies which allow us to enable analytics functionality and provide our Clients with information about the Virtual Tour traffic. This information includes such statistics as the total views of each tour, total views per device type, total views per channel type, total views per each site in which a tour is available and total views by each country. The analytics tool does not provide information about specific visitors and their activity in the Virtual Tour. We collect these cookies on the basis of your consent. 
         3. Preference cookies. These are first party cookies which store your language preferences from previous visits for simplified and more convenient use of our Virtual Tour. We collect these cookies on the basis of your consent.
      2. We don’t share the information we access through the cookies with third parties. Please see the Annex for more information about the processing purposes and cookie storage period.

• Storing and transferring your personal information

1. 1. 1. Security. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on our secure servers. 
      2. International Transfers of your personal information. The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third-party service providers have operations. If you are located in the European Economic Area (“EEA“), your personal information may be processed outside of the EEA; these international transfers of your personal information will be made pursuant to appropriate safeguards, including:
         1. ensuring that recipients or the country in which they are located are deemed by the European Commission to provide adequate protection for personal information; and
         2. ensuring that transfers are subject to standard contractual clauses approved by the European Commission for the transfer of personal information.

• How to manage cookie settings?

1. 1. Cookie Banner in our Virtual Tours. When you enter our Virtual Tour located under giraffe360.com subdomains, you are presented with a Cookie Banner where you can select your cookie preferences and enable or reject optional cookies (Preference and Analytical cookies). You may decide and consent to optional cookies by actively clicking on the button “Accept All”. At the same ease, you may also choose to reject some or all optional cookies under the section “Customise”. If you reject all optional cookies we will use only necessary cookies and optional cookies will be automatically rejected.
   2. Cookie Banner on third party sites. Our Virtual Tours might be integrated into third-party websites. These sites can choose whether to use our analytical cookies or not. If they decide to use our cookies, they may ask for your consent. To find more information or to change your cookie preferences visit the site in question. 
   3. Consent withdrawal. You have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Your consent is not required for the Necessary cookies. Please note that choices you make in a Cookie Banner will be considered as your consent to the cookies and other similar technologies.
   4. Cookie management panel. For Virtual Tours, you can update your preferences by clicking on the information icon on the lower left side of the Virtual Tour. You can deselect the categories of cookies you no longer wish to use at any time. 
   5. Browser settings. You can manage your cookies on a browser level. You can find information about browser settings on the home page of each browser:

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS

Please, note that you can delete already accepted cookies at a browser level at any time. In such a way you can withdraw your already given consent at a browser level.

• Your rights in respect of your personal information

You have the right to withdraw your consent without affecting the lawfulness of processing based on consent before its withdrawal. When applicable, you also have the right to request access, rectification, and/or erasure of your personal data, request restriction of processing, or object to processing, as well as the right to data portability. Additionally, you have the right to lodge a complaint with your national data protection authority if you believe that our data protection practices do not comply with data privacy laws. We encourage you to contact us about any concerns first by writing to: support@giraffe360.com.

• Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we change this Policy in a material way, we will update the “last updated” date at the top of this page. Changes to this Privacy Policy are effective when they are posted on this page.

ANNEX – COOKIES

Cookies used in our Virtual Tours: